Privacy Policy

At Wehao Pets (operated by Wehao Technology Co., LTD), accessible from https://wehaopets.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Wehao Pets and how we use it.

1. Information We Collect

When you visit our website to inquire about custom pet products, we may collect the following information:

  • Contact Information: Name, business email address, phone number, and WhatsApp ID provided via our inquiry forms.
  • Project Details: Sketches, tech packs, and specific manufacturing requirements you upload.
  • Usage Data: IP address, browser type, and pages visited (collected via Google Analytics and Rank Math).

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.
  • Improve, personalize, and expand our B2B manufacturing services.
  • Understand and analyze how you use our website.
  • Communicate with you, either directly or through one of our partners, for customer service, to provide quotes, or for marketing updates.
  • Send you emails regarding your samples or mass production status.

3. Data Security and Confidentiality

We value your intellectual property. Any tech packs or designs submitted for custom pet plushies or gear are treated as strictly confidential. We implement a variety of security measures to maintain the safety of your personal information. We are willing to sign a formal Non-Disclosure Agreement (NDA) upon request.

4. Log Files and Cookies

Wehao Pets follows a standard procedure of using log files and cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

5. Third-Party Privacy Policies

Wehao Pets’s Privacy Policy does not apply to other advertisers or websites. We use third-party services such as Google Analytics to track website performance. We advise you to consult the respective Privacy Policies of these third-party servers for more detailed information.

6. GDPR/CCPA Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

  • Email: zoe@wehaopets.com
  • WhatsApp: +86 137 1257 6300
  • Address: No. 122, West Houjie Avenue, Dongguan City, Guangdong Province, China

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