Terms and Conditions

Welcome to Wehao Pets. These terms and conditions outline the rules and regulations for the use of Wehao Technology Co., LTD’s Website, located at https://wehaopets.com/.

1. Manufacturing & OEM Services

By placing an order for custom pet plushies, beds, or gear, you agree to our manufacturing protocols:

  • Sample Approval: Mass production will only commence after the physical or digital approval of a Pre-Production Sample (PPS).
  • Product Specifications: Clients are responsible for providing accurate Tech Packs and material requirements. Wehao Pets is not liable for errors resulting from incomplete client specifications.
  • Tolerance: Due to the handmade nature of plush manufacturing, a minor variance in size (+/- 1-2cm) and color shade is considered acceptable within industry standards.

2. Intellectual Property & Confidentiality

We respect your creativity. All designs, sketches, and proprietary tech packs provided by the client remain the client’s exclusive intellectual property. Wehao Pets will not sell or distribute your custom designs to third parties. We are committed to signing a formal Non-Disclosure Agreement (NDA) before the start of any project.

3. Payment Terms

Unless otherwise agreed in a written sales contract, our standard B2B payment terms are:

  • Sampling: 100% advance payment for sample development fees.
  • Mass Production: 30% deposit to start production, and the remaining 70% balance paid before shipment or against the Bill of Lading (B/L), depending on the agreed Incoterms.

4. Shipping and Delivery

We offer various shipping methods including FOB, CIF, and DDP. While we strive to meet all lead times (typically 5-7 days for mass production), Wehao Pets is not responsible for delays caused by customs clearance, international logistics disruptions, or Force Majeure events.

5. Quality Claims and Returns

Our facility follows strict QA/QC procedures, including needle detection. If you receive a batch with manufacturing defects, claims must be submitted within 15 days of receiving the goods. We will provide a reasonable solution, such as a credit, discount, or replacement in the next shipment.

6. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts in Dongguan City, Guangdong Province.

7. Contact Us

For any questions regarding our business terms, please reach out to our team:

  • Email: zoe@wehaopets.com
  • WhatsApp: +86 137 1257 6306
Scroll to Top